Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how aw8pro ("aw8pro", "we", "us", "our") collects, uses, stores, discloses and protects the personal data of individuals ("Player", "User", "you") who access or use the aw8pro website at aw8pro.co and all related services, features, games, and products (collectively, the "Services").

aw8pro is committed to protecting the privacy and security of your personal data. We process personal data in accordance with applicable data protection laws and the standards required by international gaming authority compliance frameworks. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

By registering for an account, accessing, or using the aw8pro Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Services.

2. Personal Data We Collect

aw8pro collects the following categories of personal data from you:

Identity & Contact Data:

• Full legal name as per your Malaysian IC (MyKad) or passport;
• Date of birth (used for mandatory 21+ age verification);
• Malaysian IC number or passport number;
• Registered mobile phone number (used as primary account identifier and for 2FA);
• Email address (where provided during registration or support contact);
• Residential address (required for KYC verification and withdrawal processing).

Financial Data:

• Payment method details used for deposits (e.g., Touch n Go eWallet account reference, GrabPay, Boost, bank account details for Maybank, CIMB, Hong Leong Bank transfers);
• Transaction history including deposit amounts, withdrawal requests, and transfer timestamps;
• Wallet balance information within your aw8pro account.

Technical & Usage Data:

• IP address and approximate geolocation data;
• Device type, operating system, and browser information;
• Login timestamps, session duration, and navigation patterns within the Platform;
• Game play data including bet history, game preferences, and session activity logs;
• Cookie identifiers and similar tracking technology data (see Section 9).

Communications Data:

• Records of live chat conversations with aw8pro's support team;
• Any correspondence you send to aw8pro via email or support channels;
• Responses to surveys or promotions where you voluntarily provide information.

3. How We Collect Your Data

aw8pro collects personal data through the following means:

• Direct provision: Data you provide during account registration, KYC verification, deposit or withdrawal requests, support interactions, or survey participation;
• Automated collection: Technical and usage data collected automatically when you access the aw8pro website through cookies, server logs, and analytics tools (see Section 9);
• Third-party payment processors: Transaction confirmation data received from payment service providers when you make deposits or withdrawals via Touch n Go eWallet, Boost, GrabPay, or bank transfer;
• Identity verification providers: Where aw8pro uses third-party KYC services to verify your identity documents, the results of such verification checks are shared with aw8pro;
• Fraud prevention tools: Risk signals and data from fraud detection systems used to protect the integrity of the Platform.

4. How We Use Your Personal Data

aw8pro uses your personal data for the following purposes:

• Account management: To create, maintain, verify and operate your aw8pro account;
• Service delivery: To process your bets, deposits, withdrawals, and participation in promotions;
• Identity verification (KYC): To comply with international gaming authority requirements for age verification (21+) and anti-money laundering (AML) obligations;
• Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, collusion, money laundering, and other prohibited activities;
• Customer support: To respond to your queries, complaints and support requests via live chat and email;
• Responsible gaming: To monitor play patterns for signs of problem gambling and to administer self-exclusion, deposit limit and session limit tools;
• Platform improvement: To analyse usage patterns and technical performance data to improve the aw8pro Platform;
• Marketing communications: To send you promotional offers, bonus notifications and platform updates where you have consented to receive such communications or where we have a legitimate interest to do so;
• Legal compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.

5. Legal Basis for Processing

aw8pro processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and aw8pro (i.e., providing the Services you have registered for, including processing deposits, bets and withdrawals);
• Legal obligation: Processing required to comply with applicable laws and international gaming authority obligations, including KYC/AML requirements;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics where our legitimate interests are not overridden by your rights;
• Consent: Processing for direct marketing communications where you have provided explicit consent. You may withdraw consent at any time by contacting aw8pro support.

6. Data Sharing & Disclosure

aw8pro may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment service providers: Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Hong Leong Bank and other payment processors, solely to facilitate your deposit and withdrawal transactions;
• Identity verification and KYC providers: Third-party services used to verify your identity documents and assess age compliance, operating under strict data processing agreements with aw8pro;
• Fraud detection and risk management services: Specialist providers used to protect the Platform and Players from fraudulent activity;
• Game software providers: Certified game studios (e.g., Pragmatic Play, PG Soft, Evolution Gaming) that operate within the aw8pro Platform receive limited session and stake data necessary for game operation;
• Legal and regulatory authorities: Where aw8pro is required by law, court order, or gaming authority directive to disclose your data to law enforcement, regulators, or other competent authorities;
• Professional advisers: Legal, accounting, or audit firms engaged by aw8pro under strict confidentiality obligations.

All third parties with whom aw8pro shares personal data are required to process such data lawfully, securely and in accordance with applicable data protection standards.

7. Data Retention

aw8pro retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Active accounts: Personal data is retained for the full duration of your account relationship with aw8pro;
• Closed accounts: Following account closure, aw8pro retains transaction records, KYC documentation and account activity logs for a minimum of five (5) years in compliance with anti-money laundering regulations and international gaming authority requirements;
• Legal proceedings: Where data is relevant to an ongoing legal dispute, investigation or regulatory matter, it will be retained until the conclusion of such proceedings;
• Inactive accounts: Accounts with no login activity for 12 consecutive months are considered inactive. aw8pro may delete or anonymise inactive account data after providing appropriate notice, subject to applicable retention obligations.

8. Data Security

aw8pro implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption on all data transmissions between your device and aw8pro servers;
• Encrypted storage of sensitive data including passwords (hashed with industry-standard algorithms) and financial identifiers;
• Access controls limiting access to personal data to authorised aw8pro personnel on a strict need-to-know basis;
• Two-factor authentication (2FA) available for all player accounts to protect against unauthorised access;
• Automated fraud detection systems monitoring for suspicious login activity, unusual transaction patterns and account takeover attempts;
• Regular security assessments of platform infrastructure and data processing systems.

While aw8pro takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your aw8pro account credentials. If you suspect unauthorised access to your account, contact aw8pro 24/7 live chat support immediately.

9. Cookies & Tracking Technologies

aw8pro uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the Platform.

aw8pro uses the following types of cookies:

• Essential cookies: Necessary for core Platform functionality including login session management, shopping cart preservation and security token validation. These cannot be disabled without affecting Platform operation;
• Performance and analytics cookies: Used to collect aggregated, anonymous data about how Players navigate and use the Platform, enabling aw8pro to identify and fix performance issues and improve user experience;
• Functional cookies: Used to remember your preferences such as language settings, preferred game categories and display options;
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic and account takeover attempts.

You may control cookie settings through your browser settings. Note that disabling essential cookies may prevent you from logging in to or using the aw8pro Platform normally.

10. Your Data Rights

Subject to applicable law and aw8pro's regulatory obligations, you have the following rights with respect to your personal data held by aw8pro:

• Right of access: You may request a copy of the personal data aw8pro holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to aw8pro's legal and regulatory retention obligations;
• Right to restrict processing: You may request that aw8pro restrict processing of your data in certain circumstances;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time;
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact aw8pro via 24/7 live chat or by emailing [email protected] from your registered email address. aw8pro will respond to data requests within a reasonable timeframe. Note that certain rights may be limited where processing is required for legal compliance or fraud prevention purposes.

11. Children & Minors

The aw8pro Platform is strictly intended for individuals who are 21 years of age or older. aw8pro does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at account registration and as part of the KYC process prior to withdrawal processing.

If aw8pro becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, the account will be immediately suspended, all collected data will be deleted, and any deposited funds will be returned via the original payment method following investigation.

If you believe a person under 21 has registered on the aw8pro Platform, please contact us immediately via 24/7 live chat.

12. Third-Party Services

The aw8pro Platform integrates with third-party services including certified game providers, payment processors and analytics tools. These third parties operate under their own privacy policies and data practices. aw8pro is not responsible for the privacy practices of third-party services operating independently outside the aw8pro Platform.

Where third parties process personal data on behalf of aw8pro (as data processors), they are bound by data processing agreements that require them to process data only on aw8pro's instructions and in compliance with applicable data protection standards.

13. Changes to This Privacy Policy

aw8pro reserves the right to update or modify this Privacy Policy at any time. Where changes are material — such as changes to how we use your data, changes to your rights, or changes to data sharing practices — aw8pro will provide advance notice to registered Players via the contact information held on account or through a prominent notice on the Platform.

The "Last Updated" date at the top of this Policy reflects the most recent revision date. Your continued use of the aw8pro Services following the effective date of an updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or aw8pro's handling of your personal data, please contact us through the following channel:

For questions about responsible gaming tools and data related to your gambling activity, please also refer to our Responsible Gaming page.